Faq

How long does shipping take?

We aim to process and dispatch all orders within 1-3 business days. Delivery times then depend on your location and the selected shipping method. Standard international shipping typically takes 7-15 business days. You will receive a tracking number via email once your order is on its way.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated automatically at checkout based on your delivery address and the total weight of your items. Any applicable customs duties or taxes are the responsibility of the recipient.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy from the date of delivery for items in unworn, unwashed, and original condition with all tags attached. For hygiene reasons, certain items like swimwear and bodysuits may have specific return conditions, which will be clearly stated on the product page.

How do I start a return or exchange?

To initiate a return or exchange, please email our support team at [email protected] with your order number and the reason for the return. We will guide you through the simple process and provide a return authorization and instructions.

Are return shipping fees covered?

Return shipping costs are generally the responsibility of the customer, unless the return is due to an error on our part (e.g., wrong or defective item). We recommend using a trackable shipping service for your return.

How do I find the right size?

Detailed size guides are available on each product page. We recommend comparing your body measurements with our provided charts for Shorts, Tops & T-shirts, and Skirts to select the best fit. If you are between sizes, we suggest sizing up.

What materials are your clothes made from?

We are committed to quality and comfort. Our product descriptions list the fabric composition for each item. Common materials include cotton, linen, polyester blends, and elastane for stretch, ensuring both style and durability.

How do I care for my EderArgi clothing?

Care instructions are located on the label of each garment. We generally recommend washing similar colors together in cold water and avoiding high heat when tumble drying to maintain the shape and color of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure local payment options depending on your region. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. Our website uses SSL (Secure Sockets Layer) encryption technology to protect all your personal and payment information. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, our dedicated support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24-48 hours during business days.